Shipping policy

Shipping Policy

Thank you for shopping with Nexora Pet Care. We strive to provide a smooth and reliable shipping experience for every customer.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Once your order has been shipped, you will receive a tracking number via email.

Estimated Shipping Times

Standard Shipping

5–7 Business Days

Domestic Shipping

7–21 Business Days

Please note that shipping times are estimates and may vary due to carrier delays, holidays, weather conditions, or high order volumes.

Taxes & Duties

Additional taxes, customs fees, or import duties may apply depending on your location and local regulations. These charges are the responsibility of the customer and are not included in the product or shipping prices unless otherwise stated.

Tracking Information

Once your order has been dispatched, tracking information will be sent to the email address provided during checkout. Please allow up to 48 hours for tracking updates to become available.

Delays & Lost Packages

Nexora Pet Care is not responsible for shipping delays caused by courier services, customs processing, or incorrect address information provided by the customer. If your package is significantly delayed or appears lost, please contact us and we will assist you as best as possible.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout. Orders shipped to incorrectly entered addresses may be delayed or returned.